Frequently Asked Questions

The Parnassos course administration desk is opened Monday to Wednesday 15.00-18.00h and Thursday 15.00-17.00h. During opening hours, you can also reach us by phone at 030 253 8441. If you’d rather send an email, please send it to info.parnassos@uu.nl

Any questions about the Parnassos Pass, with which you may make use of Parnassos’ facilities for practice, are best directed to the reception desk at 030 253 8448 or by mail at receptie.parnassos@uu.nl. If you would like to rent a room or the bar, please contact facility management at 030 253 8787 or by mail at verhuur.parnassos@uu.nl.

Check the course page for current enrollment dates. 

Check the course page for current enrollment dates. 

Send an email to our course administration at info.parnassos@uu.nl. They can answer all your questions regarding entry requirements.

Most of our photography courses are taught in Dutch, therefore please also check whether the course is open to English speaking participants. First take a good look at the description of the course to see which requirements your camera must meet and check whether your camera is suitable. This information is often showed at the top of the page. Are you still in doubt? Send an email to the course administration, info.parnassos@uu.nl, stating the type of camera and the course you want to participate in. We will then contact the teacher, after which we will inform you about this.

Yes, that’s possible. You can also register at the course administration desk from Monday to Wednesday between 3:00 pm and 6:00 pm or Thursday between 3:00 pm and 5:00 pm. In that case, take your debit card with you and, if applicable, your student card/friends card.

Neem contacPlease contact the course administration (info.parnassos@uu.nl), so that we can see if we can find you and what is going wrong. Often we can solve the problem immediately.

If something goes wrong with the registration, this could be due to several reasons. Here you will find some tips:

• Don’t click back and forth between screens too much. This can cause errors.
• Have you taken courses before? Then click at the top of the registration form on ‘my details are already known to Parnassos’. You will then go through a shortened registration process and, moreover, your data will not be duplicated in our system. Duplicate data can also cause errors.
• Does your site refuse to go to iDeal? Then this may have to do with your firewall and/or your browser. Try again from a different browser.

Still not working? Then make a print screen of your error message and send it along with an email to the course administration, info.parnassos@uu.nl. We can then help you quicker and in this way you also contribute to the improvement of our system.

If you have registered online, you will always receive a confirmation e-mail at the e-mail address known to us. Didn’t receive anything? Then this can have several causes:

• The email has ended up in your spam folder.
• Your e-mail address is not (or no longer) active or there is a typing error. This is the most common cause. Has the amount been debited from your account? Then it is likely that you are simply registered.
• Your registration did not go well. In this case, the course fee is probably not debited either.

In the latter two cases, always contact the course administration to check your details.

No. If you have registered for a course and received a confirmation, you can simply come to class on the day it is supposed to start. We will contact you only in case of changes to the schedule, postponement, or cancellation of the course.

Certain mail systems mark mail from Utrecht University as SPAM, even if the mail is addressed directly to you. Therefore, check your SPAM box regularly so as not to miss any messages about, for example, your registration, start date of your course and reimbursement in the event that your course cannot take place unexpectedly.

• take part in a different class. If the course you would like to part in has not yet started and still has room for more participants, this might very well be possible. Please send an email to the course administration with your name, the course you are currently registered for and the course you would like to change to. If the course you are changing to is more expensive, the difference in price can be paid at the course administration desk. If the course is actually cheaper, the difference in price will be returned to you.
• get my money back. Unfortunately, this is only possible if we are able to find a replacement for you. If there is already a waiting list for the course you wish to withdraw from, we will attempt to find someone to take your place. If we are not able to find someone in this manner, you can ask around and see if you can find a substitute yourself. If no replacement is found, however, the course fee will not be returned to you. Exceptions to this rule are only possible if the reason for withdrawing is of a medical nature. Please check here for the terms and conditions here.

As a non-Dutch speaker, you can register for several courses. The English online overview of our courses shows you which are suitable. All courses marked with an asterisk (*) in our course brochure are also accessible to English-speaking participants. Be advised though, that the main language of the courses is Dutch, but the teacher will also offer English instructions. Only courses marked with double asterisk (**) are fully taught in English.

For a number of reasons, this is usually not possible. Registering online is only possible through the Dutch portion of our website. If you want to register online, you will need to: able to fill out and complete the registration form in Dutch;

• be able to fill out and complete the registration form in Dutch;
• be able to pay by iDeal online banking. This is usually not possible for international students.

We therefore advise you to register at the course administration desk.

When you come to register for a course, you will need the following:

• Dutch address information and phone number
• Pin pass (we only accept Maestro)
• If applicable: student pass or other document of proof of enrollment at the University of Utrecht.

If you do not have a Maestro pin pass, please contact the course administration at info.parnassos@uu.nl or stop by the course administration desk to discuss the possibilities.

Of course, it is possible that you need to skip a class due to illness or other obligations. Please be sure to report this beforehand by calling us at 030 253 8448 or by sending an e-mail to receptie.parnassos@uu.nl

If you already started a course but get the feeling that the level is either too high or too low for you, please report this to your teacher and the course administration as soon as possible. The teacher and you will then discuss whether this is indeed the case. If the teacher agrees with your assessment, the course administration will try to help you find a different course more suited to your level of expertise.

If you have registered for a course, you can cancel your registration up to 4 weeks before the start of the course. You will then be refunded the full course fee. After that, refunds are only possible for medical reasons. See the terms and conditions, which you agreed to when registering for the course.

If a course has already started, a refund of the participation fee is only possible if the reason for withdrawing is of a medical nature. Be sure to thoroughly read the terms and conditions you agreed to when registering for the course. It includes a clause that deals with withdrawing from a course. If you still have any questions, feel free to contact the course administration.

This has to do with the different rates we maintain for different groups of people. Please check here for a detailed explanation.

It depends on the university at which you are a student. Look here for a list of institutions to which we can offer a discount.

Als je een PhD volgt aan de UU of het UIf you are working on a PhD at the University of Utrecht or UMC, the second price rate applies to you. Be sure to bring along proof of your situation when coming by to register (paycheck, employee’s pass, etc.)

Unfortunately, it is not possible to change this yourself. The course administration, however, can adjust this for you with a single click of a button. Be sure to contact them before registering. We are currently working on a system that will allow you to change this yourself, but it is not yet operational. 

Please contact the course administration before paying. This probably has to do with the rate group you are in now. The course administration can immediately adjust this for you, after which you can register with the correct amount.

If the amount has been debited, there is a good chance that you are registered. To be on the safe side, always contact the course administration: they can immediately see whether you are registered correctly. You will also always receive a confirmation email from us at the email address known to us. Didn’t you get it? Then see what you need to do at Register for a course above.